Contact

Contact Cutter's Bench

Cutter's Bench is an independent multi-brand specialist retailer for cutting, shearing, and slicing tools, offering a curated selection of 870 products from Opinel, OLFA, and Wüsthof. Customer support is available by email, and this page shows you exactly which team to contact, what to include in your message, and when to expect a reply.

Who operates this store

The storefront is operated by Bench Row Trading LLC, an independent Oregon-registered limited liability company founded in 2018 as the operating entity behind Cutter's Bench. Bench Row Trading LLC handles sourcing, merchandising, fulfillment oversight, and customer service for the storefront, while "Cutter's Bench" serves as the customer-facing trading identity. Cutter's Bench is not an official Opinel, OLFA, or Wüsthof site.

Postal address

Bench Row Trading LLC (operating as Cutter's Bench)
142 Bench Row, Suite 3, Portland, OR 97205, United States

Service hours and time zone

All departments share one service window:

• Business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Time zone: Pacific Time (PT), including observance of U.S. daylight saving changes.
• Outside hours: Messages received outside the service window are queued in arrival order and answered at the start of the next business day. No request is lost overnight or over a weekend.

Primary support desk

Email: support@cuttersbench.shop

The primary support desk is the first point of contact for general questions. It confirms order status, payment confirmation, and coupon application questions, and it triages anything more specific to the correct specialist department.

How your message is handled

• Acknowledge receipt and confirm what the customer needs
• Answer directly if it is a general question, or forward it to the matching specialist department with the case notes
• Confirm back to the customer which team now owns the case

First response: within 1 business day. Escalation: unresolved or cross-department cases go to the operations manager at Bench Row Trading LLC.

What to include

• Order number or the email used at checkout
• A brief description of the question or issue
• Photos if the question concerns a received item

Specialist departments

For faster answers, you can write directly to the team that handles your topic. Each department works the same service window listed above.

Pre-sales advice — pre-sales@cuttersbench.shop

This team helps you choose before you buy. It recommends suitable models across Opinel, OLFA, and Wüsthof for a stated task or budget, explains specifications such as steel type, blade length, handle materials, and replacement-blade compatibility, and advises on availability and expected restock timing for out-of-stock items.

Handling flow: the desk reviews your use case against the current catalog, proposes one or more specific models with reasoning, and follows up after purchase guidance is used if you request it. First response: within 1 business day. Escalation: the category specialist on staff when a recommendation requires hands-on product knowledge beyond the desk notes.

What to include:

• The intended use or task
• Any size, budget, or material preference
• The product page link if asking about a specific item

After-sales and returns — after-sales@cuttersbench.shop

This team handles everything after an order is placed: order changes before shipment, delivery-status questions after shipment, returns within the store's 30-day return window, refund progress, and care, sharpening, and blade-replacement guidance for items already delivered.

Handling flow: the desk verifies the order and its delivery status, gives clear next-step instructions for your request type, and tracks the case through to refund or resolution confirmation. First response: within 1 business day. Escalation: the primary support desk supervisor if a request falls outside standard order handling.

What to include:

• Order number
• Whether the request is a return, exchange, status check, or usage question
• Photos if the item arrived in unexpected condition

Quality assurance — quality-assurance@cuttersbench.shop

This team reviews authenticity concerns and product-defect reports. It consults distributor or manufacturer records when a claim requires verification and maintains batch inspection records referenced in claim reviews.

Handling flow: the team logs the claim and opens a review record, compares submitted evidence against archived batch and listing documentation, then issues a written determination and the applicable remedy. First response: within 2 business days. Escalation: the operations manager at Bench Row Trading LLC for verified authenticity findings requiring supplier action.

What to include:

• Order number and item model
• Photographs of the item, packaging, and brand markings
• A description of the suspected defect or authenticity discrepancy

Legal and privacy — legal-privacy@cuttersbench.shop

This team answers questions about the privacy page, data handling, and customer data requests, responds to inquiries about the terms page and policy interpretations, and coordinates formal notices addressed to Bench Row Trading LLC.

Handling flow: the team confirms receipt and identifies the request type, provides the relevant explanation or begins the data request process, and delivers the response in writing with a copy retained for the record. First response: within 3 business days. Escalation: the company's external counsel for matters that require formal legal review.

What to include:

• The specific page or policy clause in question
• The nature of the request (data access, deletion, or policy clarification)
• Contact details for a written reply

Shipping support — shipping-support@cuttersbench.shop

This team explains shipping costs and free-shipping eligibility for specific orders, investigates delayed, lost, or damaged-in-transit shipments, and corrects delivery addresses or arranges carrier claims when needed.

Handling flow: the team locates the shipment and confirms its current carrier status, initiates a carrier trace or claim where required, and offers you the resolved outcome, including reshipment where a claim confirms loss or damage. First response: within 1 business day. Escalation: the fulfillment lead for warehouse packing errors or repeated carrier failures on the same lane.

What to include:

• Order number and the shipping address used at checkout
• Carrier tracking number if the shipment has already left the warehouse
• Photos of the outer packaging if damage is involved

Which team should you contact?

• Choosing a knife, shear, or sharpener → pre-sales@cuttersbench.shop
• Order changes, returns, or refunds → after-sales@cuttersbench.shop
• Defect or authenticity concern → quality-assurance@cuttersbench.shop
• Privacy, data, or terms questions → legal-privacy@cuttersbench.shop
• Delayed, lost, or damaged delivery → shipping-support@cuttersbench.shop
• Anything else → support@cuttersbench.shop