Privacy Policy

Privacy Policy

Last updated: August 27, 2026

This Privacy Policy explains how Cutter's Bench (cuttersbench.shop) and its operating entity, Bench Row Trading LLC, collect, use, share, and protect information when you shop with us or contact our support teams. Cutter's Bench is an independent multi-brand specialist store offering a curated selection of 870 cutting, shearing, and slicing products from Opinel, OLFA, and Wüsthof. We are not affiliated with, sponsored by, or an official site of any of these brands; they are trademarks of their respective owners.

Who We Are and How We Handle Your Data

Cutter's Bench is the customer-facing trading identity of our storefront. When you browse cuttersbench.shop, place an order, or contact support, you are interacting with pages, order workflows, and service commitments presented under this name.

Bench Row Trading LLC is an independent Oregon-registered limited liability company that operates the storefront. It is responsible for sourcing, merchandising, fulfillment oversight, and customer service for the store. In practice, this means Bench Row Trading LLC is the entity that:

• Processes and fulfills orders placed through the storefront
• Coordinates payment processing and administers promotional funding and coupon eligibility rules at checkout, including code BENCH10
• Staffs and manages the specialist customer-service departments that handle your inquiries
• Maintains the accuracy of product listings, pricing displays, and policy pages, including this one

Together, Cutter's Bench and Bench Row Trading LLC act as the joint controllers of the personal data described in this policy. Our postal address is 142 Bench Row, Suite 3, Portland, OR 97205, United States.

Information You Provide to Us

We collect information you choose to give us, including:

• Order information: your name, shipping and billing addresses, email address, phone number, and order details when you check out.
• Payment information: we accept credit cards and PayPal. Payment details are collected and processed by our payment providers; we do not store full card numbers on our systems.
• Support communications: when you email us, we collect your email address, order number or checkout email, a description of your question or issue, and any photos you attach if the question concerns a received item.
• Coupon and promotion use: information related to the application of discount codes such as BENCH10, which offers 10% off eligible items under checkout eligibility rules.

Information Collected Automatically

When you visit cuttersbench.shop, we automatically collect limited technical information needed to operate the site and understand how it is used, including:

• IP address and approximate location derived from it
• Browser type, device type, and operating system
• Pages viewed, products browsed, referral source, and general browsing activity
• Timestamps and session identifiers used for security and analytics

Transaction and Support Records

We keep records of your interactions with our store, including order history, shipping and returns activity, payment confirmations, coupon applications, and the content of support conversations. Because our service promise is clear support before and after the order, these records help us confirm order status, payment confirmation, and coupon application questions, and allow any of our specialist departments to pick up a case with full context.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, ship, and confirm orders, including free shipping on orders over $45.00 and standard shipping at $8.00
• Handle returns accepted within 30 days of delivery and coordinate warranty matters, which follow the product information and support guidance provided with each item
• Respond to inquiries, triage them to the correct specialist department, and confirm which team owns your case
• Administer promotions and verify coupon eligibility at checkout
• Maintain the accuracy of product listings, pricing displays, and policy pages
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal, tax, and accounting obligations

Service Providers and Sharing

We do not sell your personal information. We share it only with the categories of service providers and parties needed to run the store:

• Payment processors for credit card and PayPal transactions
• Shipping and fulfillment partners to deliver your order and handle return logistics
• Website hosting and analytics providers to operate and improve the storefront
• Email and communication tools to manage support correspondence
• Professional advisors, such as external counsel, where matters require formal legal review

We may also disclose information if required by law, legal process, or to protect the rights, property, and safety of our customers, our operating entity, or others.

Payment Processing

We accept credit cards and PayPal. When you check out, your payment details are transmitted directly to our payment providers over encrypted connections. Bench Row Trading LLC coordinates the payment workflow but does not receive or store your full card number or PayPal credentials. We receive only the confirmation, order identifier, and limited details needed to reconcile your order and respond to payment questions.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the site functioning, remember items in your cart, apply discounts such as BENCH10 at checkout, measure site performance, and understand general browsing patterns. You can control cookies through your browser settings; disabling them may affect checkout and site features.

Security

We use reasonable administrative and technical safeguards to protect your information, including encrypted transmission for orders and payments, access limited to the staff and departments that need it, and retention practices described below. No method of transmission or storage is completely secure, but we review and update our practices to address evolving risks.

Retention

We keep personal information only as long as needed for the purposes described in this policy: order and transaction records for the period required by tax, accounting, and consumer-protection law; support correspondence for as long as needed to resolve your case and maintain a record; and browsing data for the shorter periods typical of analytics. When information is no longer required, we delete or de-identify it.

Your Choices and Privacy Requests

You have choices and rights regarding your personal information, including the right to request access to the data we hold about you, request deletion, ask for clarification of this policy, and opt out of promotional communications. To exercise these rights, contact our dedicated legal and privacy team.

Legal and Privacy Contact

Questions about this privacy page, data handling, and customer data requests are handled by our legal and privacy department at legal-privacy@cuttersbench.shop. This department:

• Confirms receipt and identifies the request type
• Provides the relevant explanation or begins the data request process
• Delivers the response in writing and retains a copy for the record
• Responds within 3 business days

To help us process your request quickly, please include the specific page or policy clause in question, the nature of the request (data access, deletion, or policy clarification), and contact details for a written reply. Matters requiring formal legal review may be escalated to the company's external counsel.

For general questions — including order status, payment confirmation, and coupon application — you can email support@cuttersbench.shop. The primary support team acknowledges your message, answers directly or forwards it to the matching specialist department with case notes, and confirms back to you which team owns the case. First response is within 1 business day. Our shared service window is Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time (PT), including observance of U.S. daylight saving changes. Messages received outside this window are queued in arrival order and answered at the start of the next business day; no request is lost overnight or over a weekend. Unresolved or cross-department cases are escalated to the operations manager at Bench Row Trading LLC.

Minors

Cutter's Bench sells cutting, shearing, and slicing tools intended for adult purchasers. We do not knowingly collect personal information from children under the age of 13. If you believe a minor has provided us information, contact us at legal-privacy@cuttersbench.shop and we will delete it.

Changes to This Policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The "Last updated" date at the top reflects the current version. If changes are material, we will provide a more prominent notice on the storefront before the changes take effect.

Contact Us

Cutter's Bench, operated by Bench Row Trading LLC
142 Bench Row, Suite 3, Portland, OR 97205, United States
General support: support@cuttersbench.shop
Privacy and data requests: legal-privacy@cuttersbench.shop