Shipping Policy

Shipping Policy

Last updated: August 27, 2026

This Shipping Policy explains how Cutter's Bench ships orders placed through cuttersbench.shop, what shipping costs apply, and how we handle tracking, delays, and delivery problems. Cutter's Bench is an independent multi-brand specialist store operated by Bench Row Trading LLC, located at 142 Bench Row, Suite 3, Portland, OR 97205, United States.

Shipping Charges and Free Shipping Threshold

Orders qualify for free shipping when their total exceeds $45.00. For orders below that threshold, standard shipping is a flat $8.00.

• Orders over $45.00: Free shipping.
• Orders of $45.00 or less: Standard shipping at $8.00.

Order Confirmation and Address Accuracy

When you place an order, you receive an order confirmation that includes your order number and the shipping address used at checkout. Please review that address carefully. Our shipping support team can correct delivery addresses before a shipment leaves the warehouse; once a package is with the carrier, address changes are handled as a carrier request and may not always be possible.

Cutter's Bench is not responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout. If you notice an error, contact us as soon as possible using the channels listed below.

Tracking and Split Shipments

Once your order leaves our fulfillment area, you receive a carrier tracking number. Because we stock cutting, shearing, and slicing tools from Opinel, OLFA, and Wüsthof across a curated catalog of 870 products, larger orders are occasionally split into multiple packages. Each package is tracked separately, and split shipments do not affect your shipping charge.

Carrier Events and Delays

Delivery times depend on the carrier and events outside our control, such as weather, high shipping volume, or carrier network disruptions. If a shipment is delayed, our shipping support team will locate it, confirm its current carrier status, and, where the situation requires, initiate a carrier trace or claim.

Failed Delivery, Missing, or Damaged Packages

If a carrier reports a failed delivery attempt, follow the carrier's instructions to reschedule or pick up the package. If your package never arrives, or arrives with damage to the outer packaging or contents, contact shipping support with the details listed below. We will:

• Locate the shipment and confirm its current carrier status.
• Initiate a carrier trace or claim where the situation requires one.
• Offer the resolved outcome, including reshipment where a claim confirms loss or damage.

Contacting Shipping Support

Shipping questions and delivery problems are handled by our dedicated shipping support team:

• Shipping support email: shipping-support@cuttersbench.shop

For general questions about order status, payment confirmation, or coupon application, you can also reach our main support channel by email at support@cuttersbench.shop. Messages are triaged to the correct specialist department, and we confirm back to you which team owns your case.

What to Include

To help us resolve your request quickly, please include:

• Order number and the shipping address used at checkout.
• Carrier tracking number, if the shipment has already left the warehouse.
• Photos of the outer packaging, if damage is involved.

Response Times and Service Hours

Our shared service window is Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time (PT), including observance of U.S. daylight saving changes. We provide a first response within 1 business day. Messages received outside the service window are queued in arrival order and answered at the start of the next business day; no request is lost overnight or over a weekend.

Escalation

Unresolved or cross-department cases are escalated to the operations manager at Bench Row Trading LLC. Warehouse packing errors or repeated carrier failures on the same delivery lane are escalated to the fulfillment lead.

Related Policies

Shipping is separate from our other policies. Returns are accepted within 30 days of delivery, and warranty coverage follows the product information and support guidance provided with each item. We accept credit cards and PayPal for payment. If you have questions about any of these, contact us at support@cuttersbench.shop — clear support before and after the order is our commitment.